How much does it cost per person?
Our rooms are priced per game, not per person. You can have up to 6 people in a game and room price starts at £60.
How many people can play at one time?
Our rooms fit a maximum of 6 people.
Larger groups will need to split up. Unfortunately, we don’t really have a waiting area, so if you’re coming in more than one group, we recommend the later players wait in a local pub or cafe.
How long do I need to allow to play the game?
The room itself is an hour (unless you get out quicker!). We ask players to arrive 10 minutes early to watch any introductory videos. We also spend about 5 minutes at the end filling in the leader board and taking any photos.
Do we get any clues?
You can have as many clues as you want, however each clue will add 1 minute to your time at the end. You will still have the full hour to play regardless of how many clues you have. For example, a team escapes from the room in 52 minutes, but they’ve had 6 clues, so their finishing time would be 58 minutes.
Is there parking at the venue?
Yes, there is a customer car park adjacent to the escape rooms venue.
Is there a toilet at the venue?
No, unfortunately we don’t have those facilities at present.
Is it scary?
The rooms are generally family-friendly, with the caveat that some themes may have elements mildly unsuitable for young children, eg murder-mystery themes. Parents will want to make your own decisions on that, but we are happy to clarify the content of rooms.
Are the rooms suitable for…?
We advise a minimum age of 12 for attempting the game on their own. An adult over 16 must accompany the group, but can wait in the reception area.
Family groups with children under 12 are welcome, but obviously younger children may find the puzzles difficult (and being in a relatively small room for an hour can be hard for some children).
The game has physical aspects to it, however no rooms will require every person to crawl, climb or strain themselves. The door can easily be opened if you need to leave during the game. You can also request a chair in the room.
Parents with Small Babies:
We’ve had groups bring small babies in a sling, which is fine. The door can easily be opened if you need to leave during the game.
People with Disabilities:
We endeavour to ensure the escape rooms are accessible, but unfortunately the room currently doesn’t have wheelchair access (due to the doorway already in existence). We are looking at options to improve accessibility, including developing new rooms with a local disability charity.
The game requires some physical activity, however most people should be able to complete the rooms without problems. We do advise that if you have any medical conditions that may be affected by the game, to let us know before you start playing.
You don’t need to have any particular level of knowledge or skill. The games are designed to welcome all kinds of people and while some enjoy the competition of getting the quickest time, it’s really just about having fun with your friends and trying something new, so don’t be worried if you don’t think you can do it, because you might surprise yourself!
Please note that in all these circumstances, it is up to the individual to determine whether the game is suitable for them. Escape Rooms Cheltenham is not liable for any incidents that may occur after not following our advice and instructions.
I struggle with anxiety/claustrophobia or similar and am worried about playing. How can you help me feel safe?
We try our hardest to make sure all our customers feel welcomed and safe during your time with us. If you suffer from anxiety, claustrophobia, or any other condition that may make you feel worried or scared when locked in the room, we can help in the following ways:
- We can see and hear everything you’re doing. We watch you playing using cameras throughout the game, so if you feel you need to leave then please say so. This may not necessarily affect your play time, as it is up to you whether you want to stay/go back in the room. If you’d prefer not to, you can sit with us and watch the rest of your group play the rest of the game.
- There’s an easy exit from the room, so you can get out at any time.
- We’ll ask you before hand if everyone’s happy or ready – if you’re not, please speak up at this point and we’ll try and resolve any issues.
Can I book for a particular day/time?
Available times are on our website, but if you’re interested in a particular day or time that is not available, please contact us and we may be able to add additional slots.